Old school I may be, but the lack of basic human engagement in shops and restaurants is shocking. No greeting, no smile, no "please" or "thank you"—just employees glued to TikTok, Instagram, or WhatsApp instead of focusing on the paying customers who keep them in a job.
I find it saddening and frustrating to see this indifferent attitude becoming the norm.
💡 Here’s the reality:
With the cost of living crisis, rising unemployment, and customers being more selective about where they spend, great service is your secret weapon.
👉 Want to stand out? It’s not just about fancy digital marketing or a cool brand image—it’s about PEOPLE. People buy from people. 👥
🚀 Raise the bar and get your team performing better. Here’s how:
✅ Set clear service standards and never compromise.
✅ Train your team to smile and show genuine interest in customers. 😊
✅ Body language matters—eye contact, a welcoming gesture, and a real smile go a long way!
✅ Presentation & hygiene—a bar of soap and deodorant work wonders. 🧼👃
✅ Train staff to ask great questions and engage with customers. 🗣️
✅ Actively listen to your customers—what do they need?
✅ Only hire people who love interacting with customers.
✅ Teach your team to upsell naturally—not push, but help. 💰
✅ Create a fun, engaging environment so customers keep coming back. 🎉
✅ And finally… PLEASE & THANK YOU still matter! 👏
Leadership, Values, People and Attitude video
If you agree, share this post and let’s bring back great service.
And if you’re in business and need help fixing any of the above, get in touch—I can help. 🚀
